phluck Privacy Policy – How We Handle Your Personal Data

When you register on phluck, we collect the personal information you provide during the sign-up process, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of your government-issued identification document when you complete the identity verification process required before your first withdrawal. During your time on the platform, we automatically gather technical data such as your device type, operating system, browser version, IP address, and session timestamps. This technical information helps us maintain platform security, detect unusual activity, and ensure that our mobile-first experience works correctly across the wide range of devices used by Filipino players. We may also collect information about your gameplay activity, transaction history, and communication preferences so that we can provide you with a personalised and relevant experience on the platform.

We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Any data collected through cookies or similar tracking technologies is limited to platform performance and session management — we do not use third-party advertising trackers. If you contact our support team, the content of those communications may be retained to help resolve your query and improve our service quality. You are not required to provide optional information such as preferred language or notification settings, but doing so helps us tailor the platform to your needs. All data collection on phluck is carried out in accordance with applicable Philippine data privacy regulations.

The personal data we hold about you is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the gaming and entertainment services you have signed up for on phluck. We use your contact details to send you important account notifications, security alerts, and responses to support requests — these communications are essential to the service and cannot be opted out of while your account remains active. Where you have given your consent, we may also send you information about promotions, new game releases, and VIP programme updates that are relevant to your account status. Transaction data is used to detect and prevent fraud, money laundering, and other prohibited activities in line with our obligations under Philippine law. We do not use your personal data to make fully automated decisions that have a significant legal or financial impact on you without human review.

Aggregated and anonymised data — where no individual player can be identified — may be used internally to analyse platform performance, improve the mobile experience, and develop new features for Filipino players. If we engage third-party service providers to assist with payment processing, identity verification, or technical infrastructure, those providers are given access only to the data they need to perform their specific function and are contractually required to protect it. We will never sell, rent, or trade your personal information to external parties for their own marketing purposes. Any sharing of data with regulatory authorities or law enforcement agencies is done only when we are legally required to do so. Our internal teams access your data only on a need-to-know basis, and all staff with access to personal data are trained in data handling responsibilities.

As a registered player on phluck, you have the right to request access to the personal data we hold about you at any time. You may also request that we correct any inaccurate or incomplete information on your account, and we will action such requests promptly after verifying your identity. If you believe that we are holding data that is no longer necessary for the purposes for which it was collected, you have the right to request its deletion, subject to any legal retention obligations we are required to comply with under Philippine regulations. You may also object to certain types of data processing, such as receiving promotional communications, and we will respect those preferences without affecting your ability to use the core platform. To exercise any of these rights, you can contact our support team directly through the platform.

We aim to respond to all data-related requests within a reasonable timeframe and will keep you informed of the progress of your request. In cases where we are unable to fulfil a request — for example, because retaining certain data is required by law — we will explain the reason clearly. If you are not satisfied with how we have handled your data or responded to a request, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all such complaints seriously and will cooperate fully with any regulatory investigation. Your trust is important to us, and we are committed to handling your personal information with the care and transparency it deserves.

phluck uses cookies and similar technologies to keep your session active, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in and use your account. We also use performance cookies to understand how players navigate the platform so that we can identify and fix technical issues quickly. These performance cookies collect data in an aggregated form and do not identify you personally. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features.

We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. Any analytics tools we use are configured to anonymise IP addresses and are used solely for internal platform improvement purposes. Session cookies are automatically deleted when you close your browser, while persistent cookies used for preference storage have a limited lifespan and are refreshed only when you actively use the platform. If you have questions about how cookies work on phluck, the FAQ page provides additional guidance on managing your browser and session settings. We review our cookie practices regularly to ensure they remain proportionate and aligned with current Philippine data privacy standards.